Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at our toll-free number 1-800-599-READ or send an email to [email protected].
Who should I notify in case of an address change?
Email us at [email protected] or call our toll-free number 1-800-599-READ.
Can I be included on your mailing list to receive printed catalogs?
Unfortunately, we no longer distribute printed catalogs to individual customers. As a tree-friendly alternative, please refer to our online marketing materials.
Where can I download Acrobat Reader?
To download the most recent version of Adobe Acrobat Reader, visit the Adobe site.
Do you accept manuscripts?
Regretfully, we do not accept unsolicited manuscripts. As our publications are curriculum-based, we employ the use of a select panel of authors who are familiar with our needs and requests. To help you in your search, we suggest acquiring a copy of School Library Journal magazine. This monthly publication includes dozens of advertisements from publishers across the country. By flipping through the Journal, you can get an understanding as to what types of literature each company publishes, as well as obtain addresses and websites. Best of luck to you!
To whom should I direct questions concerning copyrights?
You can email us at [email protected] or call our toll-free number 1-800-599-READ.
I noticed a mistake in one of your books. Who should I notify?
To submit corrections, please send an email to [email protected] or call our toll-free number 1-800-599-READ.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has ten characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Do schools and libraries receive discounts?
Yes. For complete details, please refer to our Prices and Discounts page.